Refund and Satisfaction Policy
Global AI Leaders™ (GAIL) · globalaileaders.ai
Effective Date: May 4, 2026
Our Commitment to Your Satisfaction
At GAIL, we stand behind the quality of every intelligence document we deliver. We invest significant time, expertise, and AI-powered analysis into each personalized document. If your document does not meet our quality standards or accurately reflect your intake responses, we will make it right.
What We Deliver
Before understanding our refund policy, it is important to understand what GAIL delivers:
- Personalized AI-powered intelligence documents generated from your intake responses
- Human-reviewed content ensuring accuracy and quality before delivery
- Strategic insights and recommendations based on your specific professional situation
- Actionable guidance for your AI transformation journey
Revision Policy
Included Revisions
Every intelligence document includes one complimentary revision if:
- The document does not accurately reflect your intake responses
- Key information from your intake was not addressed
- Content contains factual errors based on what you provided
- The document does not meet our stated quality standards
How to Request a Revision
- Email: support@globalaileaders.ai
- Subject line: “Document Revision Request”
- Timeline: Request within 14 days of document delivery
- Include: Specific description of what needs correction or improvement
- Response time: Revised document delivered within 5 business days
Additional Revisions
Additional revisions beyond the included revision may be available at additional cost. Contact support@globalaileaders.ai for details.
Refund Policy
Eligible for Full Refund
- Document was not delivered within the stated timeframe and no resolution was provided
- Document content is entirely unrelated to your intake responses
- Technical error resulted in delivery of incorrect document
- Duplicate charge or payment processing error
Eligible for Partial Refund or Credit
- Document significantly misrepresents your intake responses after revision attempt
- Service was materially different from what was described at purchase
- Extenuating circumstances evaluated on a case-by-case basis with compassion
Not Eligible for Refund
- Dissatisfaction with AI-generated recommendations that accurately reflect your intake
- Change of mind after document delivery
- Requests submitted more than 7 days after document delivery
- Documents where revision was offered and declined
- Dissatisfaction with outcomes resulting from implementing recommendations
Important Clarification
GAIL delivers intelligence documents — not guaranteed outcomes. Refunds are based on document quality and delivery, not on business or career results achieved after implementation.
How to Request a Refund
- Email: support@globalaileaders.ai
- Subject line: “Refund Request”
- Include: Your full name, email address used for purchase, order or transaction ID, specific reason for request, and description of the issue
Processing Timeline
- Request received and acknowledged within 24 hours
- Review completed within 3–5 business days
- Decision communicated via email
- Approved refunds processed within 5–10 business days to original payment method via Stripe
- Confirmation email sent upon completion
Extenuating Circumstances
We evaluate the following with compassion and flexibility:
- Serious illness or family emergency
- Technical issues preventing document access
- Documented service failures on our part
Contact support@globalaileaders.ai to discuss your specific situation.
Contact Us
Global AI Leaders™ (GAIL)
Email: support@globalaileaders.ai
Website: globalaileaders.ai
Support Hours: Monday–Friday, 8 AM – 5 PM EST
Clarity changes outcomes. Thrive with AI.
Effective Date: May 4, 2026 · Last Updated: May 4, 2026
Global AI Leaders™ (GAIL) · Sole-Member LLC · State of Maryland